Delivery & returns

Delivery

 

We are still delivering…

However COVID-19 has caused some slight disruption & delays.

Our warehousing and logistics partners are taking the recommended measures to ensure safety when packing and delivering orders, and this means that there may some delays in delivery.

Whilst we endeavour to maintain 4-6 day delivery for Europe, please accept the ad-hoc lead times you will receive once your order is confirmed by our trusted logistic partners. International deliveries are subject to local restrictions.

Once your order has been despatched, you will receive an email with your tracking details, please contact us if you have any questions or concerns about your order delivery.

RATES

FREE POSTAL DELIVERY UK & Europe – 5-10 working days from dispatch
Please wait for the confirmation of our trusted logistic partners with the tracking information and lead times. Please use the lead times here as an indication only which we obviously will thrive to achieve or better.

 Express - 3-5 working days

0g–1000g

£9.95

 

1000g–3000g

£19.95

 

3000g–5000g

£29.95

 

USA - 6-10 working days from dispatch

Express - 6-10 working days      0g–2000g               £29.95

Standard - 6-10 working days     2000g - 5000g        £39.95

 

RETURNS

What can I return?

Decisions take time – and we’re happy to accept returns if you’ve changed your mind within 21 days of dispatch. However, please note there are a couple of rules. We are only able to accept returns on items if they are sent back in a re-saleable condition - unopened in their original packaging.

You are responsible for the costs of safe return and postage or dispatch back to our returns address.

However we can't accept returns customized and tailor-made items.